Privacy Policy

When you browse our site, create an account, or place an order, we may collect:

• Contact details — name, email address, phone number, delivery and billing address
• Order information — items purchased, order value, and order history
• Payment information — processed securely by our payment provider; we do not store your full card details on our servers
• Technical data — IP address, browser type, and device information, collected automatically via cookies

We use the information we collect to:

• Process and deliver your orders, and communicate with you about them
• Respond to enquiries sent via our contact form, email, phone, or WhatsApp
• Improve our website, products, and customer experience
• Send you marketing communications, where you have opted in — you can unsubscribe at any time
• Meet our legal and accounting obligations

Our website uses cookies to remember your cart, understand how visitors use our site, and, where you consent, to support marketing and analytics. You can control or withdraw your cookie consent at any time via the cookie settings banner on our site.

We do not sell your personal data. We may share information with trusted third parties who help us run our business, including:

• Payment processors, to securely complete your transactions
• Delivery and courier companies, to fulfil and ship your orders
• Website hosting and analytics providers, to keep our site running and improve it

These providers only access the information needed to perform their service and are required to keep it secure.

We keep your personal data only as long as necessary to fulfil the purposes described in this policy, including any legal, accounting, or reporting requirements — for example, order records are typically kept for [insert retention period, e.g. 6 years] to comply with UK tax law.

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data, where applicable
• Object to or restrict certain processing
• Withdraw consent for marketing at any time

To exercise any of these rights, contact us using the details below. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator.

Our website and products are not intended for children under 16, and we do not knowingly collect personal data from children.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page with a revised "Last updated" date.