Frequently Asked Questions

FAQ — Kazilla Royale
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Frequently Asked Questions

Orders & Shipping

Orders typically arrive within 7 days.

Not at the moment — we currently only ship within the UK.

Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your delivery every step of the way.

Returns & Refunds

We offer a 30-day return window on unused, unopened items in their original packaging. See our full Refund and Returns Policy for details.

For hygiene and safety reasons, we're unable to accept returns on opened or used hair and skin products.

Products & Ingredients

Yes — our products are formulated with organic, plant-based ingredients and are free from parabens, formaldehydes, and other harmful chemicals.

Yes, our products are suited for all hair types. You can check each product's description page for full details specific to that product.

Each product page lists what it's formulated for and how to use it. If you're still not sure, message us on WhatsApp or email and we'll help you choose.

Contact

You can reach us by phone, WhatsApp, or email — all listed on our Contact page — and we usually reply within 24 hours.

Still have questions?

Our team is happy to help with anything not covered here.

Contact Us

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