Refund and Returns Policy

Refund and Returns Policy — Kazilla Royale
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it, in its original packaging.

Non-returnable items

For hygiene and safety reasons, we do not accept returns on:

  • Opened or used hair products (including shampoos, conditioners, oils, and treatments)
  • Sale or clearance items

Refunds

Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund. If approved, your refund will be processed and a credit applied to your original payment method within 7–10 business days.

Please note: shipping costs are non-refundable.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, email us at info@kazillaroyale.com and send your item to the return address below.

Shipping returns

To return your product, mail it to:

Kazilla Royale
62 Claude Rd, London, E13 0QG, United Kingdom

You will be responsible for paying your own shipping costs. If you receive a refund, the cost of return shipping will be deducted from your refund. We recommend using a trackable shipping service, as we don't guarantee that we will receive your returned item.

Need help?

Contact us with any questions related to refunds and returns.